Now that we're done getting ready for the impending arrival of Hurricane Irene, I'm catching up some blogging that didn't happen this week. We had to lay in some provisions – bottled water, some food, flash lights, sheet plastic and gaffer's tape. And we had to move our garden off the fire escape. And we had to recharge everything that has batteries. And now I guess we're about as set as we can be and I can get back to things that were meant to happen Thursday, including blogging about the rest of our experience with Virgin America.
You might have read about our awful experience with Virgin America last week. Once we were back in New York their customer service department contacted us, expressed their apologies, and credited us for the cost of our flight.
But they did something even more important than that.
They asked us how their airline could make traveling for people on the spectrum and their families easier.
I said that I had my own ideas, but that the spectrum is broad and that we should hear from adults on the spectrum as well as parents. So I said I would post their question to the autism and nuerodiversity community.
What would you like airlines to do to make your travel with them easier?
Please post your comments and @virginamerica will use your suggestions in upcoming employee training. Thanks, everyone.